Great Eastern Employee Benefits Review 2025
Singapore's largest and oldest insurer with comprehensive group benefits
Great Eastern is Singapore's oldest and most established insurance company, offering comprehensive employee benefits including group medical, life insurance, dental, critical illness, and disability coverage. With strong local market knowledge and claims processing capabilities, Great Eastern is a trusted partner for companies of all sizes.
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Pros and Cons
Pros
- Most established insurer in Singapore with strong brand trust
- Extensive panel network for maximum employee choice
- Competitive pricing, especially for SMEs (10-100 employees)
- Fast and reliable claims processing
- Local expertise and understanding of Singapore market
- Good for companies wanting direct insurer relationship
Cons
- Less innovative than newer insurtech competitors
- Technology platform less modern than digital-first insurers
- Some administrative processes still paper-based
- Premium increases at renewal can be significant for high-claims groups
Key Features & Services
Largest Provider Network
Access to 2,000+ panel clinics, 500+ specialists, and all major public & private hospitals in Singapore.
Fast Claims Processing
Efficient cashless claims at panel clinics and hospitals with average reimbursement turnaround of 5-7 working days.
Flexible Plan Design
Customizable benefits packages tailored to company budget and employee demographics with modular add-ons.
Wellness Programs
Value-added wellness initiatives including health screenings, vaccination programs, wellness talks, and mental health support.
Digital Self-Service
Mobile app and online portal for employees to view coverage, submit e-claims, find panel doctors, and access health resources.
Dedicated Service Team
Assigned account manager and customer service team for policy administration, claims queries, and renewal support.
Pricing & Plans
Pricing Model: Custom Quote | Starting From: From $50/employee/month
Essential Group Medical
- Basic hospitalization & surgical cover
- Outpatient clinic visits
- Specialist consultations
- Annual health screening
- Minimum 10 employees
Comprehensive Group Benefits
- Enhanced medical coverage (up to $100K)
- Dental & optical benefits
- Group term life insurance
- Personal accident coverage
- Maternity benefits
- Mental health & counseling support
Executive Benefits Package
- Private hospital coverage
- Unlimited annual limits
- Overseas medical coverage
- Critical illness riders
- Executive health screening
- Concierge medical services
What Clients Say
"We've been with Great Eastern for group insurance for 8 years. Their panel network is extensive so our retail staff can easily find clinics near any outlet. Claims processing is smooth and pricing remains competitive. Reliable partner."
"As a young company, we wanted a trusted insurer and Great Eastern fit the bill. Setup was straightforward, their account manager guided us through plan design, and employees appreciate the cashless panel. Good value for SMEs."
"Great Eastern's wellness programs have been valuable - annual health screenings identified health risks early for several employees. Their proactive approach to employee health goes beyond just processing claims."
Frequently Asked Questions
What is the minimum number of employees required for group insurance?
Great Eastern requires a minimum of 10 employees for group medical and life insurance. For companies with 5-9 employees, they offer tailored small group plans with slightly higher premiums but full coverage benefits.
How does the cashless panel clinic network work?
Employees can visit any of 2,000+ panel clinics showing their Great Eastern employee card. The clinic bills Great Eastern directly for covered services. No upfront payment required for outpatient visits, making it very convenient for employees.
Can we customize coverage limits and co-payments?
Yes, Great Eastern offers flexible plan design including: customizable annual limits ($50K-$500K), outpatient visit limits, co-insurance percentages (0-20%), deductibles, and optional riders (dental, optical, maternity, mental health). Work with their underwriters to design plans matching your budget.
What happens if we have high claims in a year?
Great Eastern uses a pooled risk model, but individual company claims experience does affect renewals. High claims (>100% loss ratio) can result in 20-40% premium increases at renewal. They offer wellness programs and claims management consulting to help control costs.
Does Great Eastern offer mental health benefits?
Yes, they provide Employee Assistance Programs (EAP) with mental health counseling, stress management support, and 24/7 helpline. Coverage typically includes 3-6 counseling sessions per employee per year. Can be added as a rider to group medical plans.
How long does policy setup take?
From initial quote to policy inception: 2-3 weeks for standard group medical plans (census data submission, underwriting, documentation). Faster setup (1 week) possible for renewals or companies with simple structures. They handle all MOM notifications and compliance paperwork.
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